Frequently Asked Questions (FAQs)

Here are some frequently asked questions about Rashmi Packegers and our products:

We specialize in manufacturing and wholesaling high-quality wooden trays and packaging solutions. We work with premium MDF and pinewood to create a diverse range of trays, from classic designs to custom pieces.

We are based in Kanpur, Uttar Pradesh, India.

Yes, we offer pan-India shipping. We work with reliable logistics partners to ensure your order arrives safely and on time, no matter where you are in India.

Absolutely! We specialize in custom wooden trays. Contact us with your specifications (sizes, materials, finishes, branding), and we’ll work with you to bring your vision to life.
While we primarily operate online and through wholesale partnerships, you can contact us to discuss visiting our workshop in Kanpur (by appointment).

You can request a quote by clicking the “Request a Quote” button on our website, filling out the contact form, or contacting us directly via phone or email.

Our MOQ varies depending on the product and customization requirements. Contact us for specific MOQ information.

Our payment terms will be discussed with you when you request a quote and place your order. We typically accept [mention payment methods, e.g., bank transfer, online payments].

Order processing time varies depending on the size and complexity of the order. We will provide you with an estimated timeline when you place your order.
Please contact us regarding our return policy. We handle returns on a case-by-case basis.

We primarily use premium MDF (Medium Density Fiberboard) and pinewood for our trays. We select these materials for their durability, beauty, and suitability for various finishes.

Our product range includes serving trays, decorative trays, display trays, packaging trays, and custom-designed trays. We offer a variety of shapes, sizes, and styles. Browse our product catalog for our current offerings.

Yes, customization is one of our specialties. We can create trays in a variety of sizes and finishes to meet your specific requirements. Contact us to discuss your needs.

Care instructions vary depending on the finish. Generally, we recommend hand-washing with mild soap and water. Avoid soaking the tray and dry it thoroughly after washing. For specific care instructions, please contact us or refer to any care card included with your product.
Many of our trays are suitable for serving food. Contact us for information about specific products and their food safety certifications.

Shipping costs depend on the size and weight of your order, as well as your location. We will provide you with a shipping quote when you request a quote.

Shipping times vary depending on your location and the shipping method. We will provide you with an estimated delivery date when your order is shipped.

Once your order is shipped, we will provide you with a tracking number so you can track its progress.